My first customer-facing experience was in the hospitality sector, working as a waiter in a vacation resort complex in Mallorca, serving British and German clients. These early interactions with clients were very satisfying, which shaped my future attitude. Above all, it instilled in me the conviction that willingness to help is what clients appreciate most.
In a subsequent job where I made calls to clients who had just subscribed to phone services, I was able to significantly develop my ability to resolve conflicts with clients. In many cases, the sale made by the salesperson wasn’t of the highest quality, and the ability to redirect the client presented itself as a challenge at which I thrived.
Thus, in subsequent jobs where there were difficult situations with clients, I always volunteered to mediate and bring the situation to a point where the client was reasonably content, while also safeguarding the reputation of my team, its members, and the company as a whole.
Outside of conflict situations, and regardless of the position I held, I always enjoyed making clients feel special and well-attended when the opportunity arose. So, in my current job as an Account Manager, whenever my team goes the extra mile for a customer, I love to wrap it up in the way it deserves, so the client sees it as a proper gift rather than just something done and moved on from. For me, in anything involving customer relationships, how you present things is just as important as what you do.